LTPS User Guide

# Exception logs

List of exceptions that are recorded by the application.

The listing can be filtered by a variety of search criteria. A description of the current search criteria is shown above the listing. Use the saved searches feature to save your own predefined queries.

The following criteria are available:

  • Message: The message of the exception log record (allows partial matches);
  • Level: The exception log level (multiple selections permitted, matches any specified);
  • ID: System generated ID value of the record (exact values only);
  • Server: The name of the service which logged the exception (allows partial matches);
  • User: The name of the user who initiated the exception (allows partial matches);
  • From (date): Filter records equal to or after this value;
  • From (time): Used in combination with From (date) to filter records equal to or after this value;
  • To (date): Filter records equal to or before this value;
  • To (time): Used in combination with To (date) to filter records records equal to or before this value;

# Diagnostic tools - Error handling

Tells our backend to throw an unhandled exception. If our error handling is functioning correctly the red snackbar will pop up and the logged exception will appear in the exception logs.

# Diagnostic tools - SAP connectivity

Use this tool to perform a test that SAP is working.

  • Test (read) tests that the system can search for customer records.
  • Test (write) tests that the system can create a customer record. This test can only be performed against a provider who does not yet have a customer record in SAP.

NOTE

The home page will also show whether SAP connectivity looks OK. However, the home page does not record SOAP packet details or error details to the system logs, to avoid cluttering up the logs. This diagnostic tool does record details of SOAP packets sent and error details to the logs, so it is more useful when diagnosing problems.

# Diagnostic tools - App settings

Shows system configuration settings. This is a read-only screen as these settings cannot be changed from the UI.

# Statistics

# Errors over the last week

Bar chart showing the number of errors (exception log level Error and Fatal) that have occurred over the past week. Reacts to current exception logs search criteria.

# Exception counts by month

Line chart showing exception log counts (broken down by exception log level) over the past 12 months. Reacts to current exception logs search criteria.

# Exception counts by level

Doughnut chart showing total exception log counts by exception log level. Reacts to current exception logs search criteria.

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